-2-1.png "lightspeed voice customer service")
Additionally, with Zendesk, we need an integrated phone system that automatically logs any calls that are coming in by creating a ticket, and that catches any notes and recordings at the same time." The Dangers of the Domino Effect With a two-way sync back to Salesforce, we have a really strong system of record. "We overlaid this with HubSpot as a marketing platform, which has allowed sales and marketing to work closer together. In regard to Lightspeed’s APAC hospitality arm: "Salesforce is our primary CRM and has a strong integration with our other tools," Livanos said. That means each department is equipped with the best tools that suit their role. Inside the company, meanwhile, Lightspeed has always been just as committed to providing choice and flexibility to its team. No matter what method they use to communicate, customers depend upon the same speed and responsiveness. Lightspeed recognised that customers might also want to reach out through other channels, for instance, like SMS, chat or web forms.
Lightspeed voice customer service software#
More often than not, the challenges Lightspeed's customers face involve what Livanos calls "the trilogy" - the interplay between hardware, software and humans.īuilding upon the great customer experience Lightspeed offers has had its challenges, though. "It lets you deliver a level of service you can't necessarily achieve elsewhere, and the hospitality industry particularly values that." Keeping It Human "In terms of human connection, delivering amazing experiences and getting awesome feedback, nothing beats our inbound and outbound phone solution," Livanos said. And according to Angelo Livanos, Lightspeed's Director of Support and Operations, APAC, they want to reach a real person on the other end. They need to be able to pick up the phone. When they need help with their Lightspeed solutions, though, companies in those environments may not have time to type out a detailed email.
Lightspeed was founded in Montreal, but it has grown significantly in Australia, where small to medium sized businesses across retail and hospitality use its advanced commerce platforms.
Lightspeed enables merchants to effectively manage everything from point of sale, to e-commerce, payments, inventory and loyalty. Today, retailers and hospitality companies turn to Lightspeed as their one-stop commerce platform to simplify, scale and provide exceptional customer experiences. In fact, the simplicity and call quality on the softphone is so good that many of us have started using it in the office as well.Īs an Acumatica partner or client, if you are not taking advantage of the Lightspeed system, you are missing out! I would have to say that Lightspeed offers the best customer/partner experience of any Acumatica ISV we work with.Traditional cash registers are becoming increasingly obsolete as businesses seek out point of sale (POS) solutions that better support a seamless customer experience. When our people need to work from home or from a hotel room, we can login to the browser-based softphone and be in the office from anywhere. Instead of just going back to look at typed-in notes in Acumatica’s CRM on client calls, we can actually pull up the call link in Acumatica and listen to it again at any time. The VOIP call quality we experience from Lightspeed far exceeds the VOIP systems we have used in the past, and the 40+ included features have greatly streamlined our businesses. After experiencing our clients’ satisfaction, we decided to switch our phone system to Lightspeed as well and couldn’t be happier. Onboarding was easy, training was painless, and the integration to Acumatica was seamless. We brought our first customers online with Lightspeed last year and they are very pleased with the service, support, and money savings they receive from Lightspeed.
0 kommentar(er)
